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Master's degree in the united states and he did live in california for a short time, everything about this process is something that here in japan, that just doesn't happen. you don't see corporate heads being hauled in front of law makers and directly questioned and called into a very difficult situation. >> yes. >> reporter: trying to defend your company and your name. it just doesn't happen here. let's talk about him walking down the hall. that's not something you see here. you don't really see media and cameras surrounding a company head like this, this sort of situation, is reserved here ...

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Christine roma cnn.com/toyota. tomorrow president obama hosts republicans and democrats at a health care summit. a while back i met a wonderful couple that personified the need to get something done. the hartshorns, have slipped between the cracks, they make too much for medicaid and aren't hold enough for medicare. here's an update on the story. >> where is momma? >> she's in the kitchen. >> reporter: i first visited 17 months ago for a homemade chili dinner. at the time the family was struggling, but they were still in good spirits. >> i mentioned blackberry cobbler, but you got peach. >> ...

Listen to what he's doing now. >> i talked to underwriting, everything is fine, all they need is your doctor's -- your doctor information. >> reporter: it sounds like he's on the phone, arranging health care for his wife. but he's not. this is garrett hartshorn's new job, arranging health care for other people. he's a health insurance agent. but like so many other independent contractors, his job has no health insurance benefits. garrett is living a much lonelier existence since his wife's health has gone downhill. robin stayed in her room when we came to talk to her on camera. she didn't want...

>> yeah. >> -- for the president to inform the public about what aspects of these bills really serve americans -- >> okay. >> -- to keep -- to keep premiums down, to level the playing field with insurance companies. >> and cover more people, right? >> yes. >> i mean, cost, okay, and coverage. brian, what do you think? tomorrow's meeting is a success if? >> i think this meeting's a successwe actually go through a problem solving exercise. if we continue to build upon a health care delivery system that is structurally made to not work, then this is going to fail, and we'll continue to fail, not ...