Detailed text transcripts for TV channel - KGO - 20171122:01:40:00
Passengers. what you don't see behind the scenes is the mad dash to get you on your aircraft. in charlotte today, we watched cleaners, maintenance workers, scrambling. preparing a jet that just arrived to leave. >> and everything has to be done in 120 minutes, otherwise we don't make our time. >> reporter: while weather may not be an issue this year, that doesn't mean there aren't problems. >> we fly with you all the time and today has been the worst day yet. >> reporter: we went behind the scenes in dallas at southwest airlines, where a team of 40 watches social media, fixing problems. that p...