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Not the way it is you see now. >> officer urbistondo has been working in the psychiatric unit since 1988. >> basically it was like the forgotten floor. this is 100 times better than it was back in the '80s. we're always communicating with the inmates here. we have to always watch them. we see all different things happening. we're the eyes and ears for the medical staff. basically what we see we report to the doctor and report to the nurses. basically we are the front line dealing with these inmates. >> have a seat right there. >> but there remains an element of danger in this unit. because the...

We're always communicating with the inmates here. we have to always watch them. we see all different things happening. we're the eyes and ears for the medical staff. basically what we see we report to the doctor and report to the nurses. basically we are the front line dealing with these inmates. >> have a seat right there. >> but there remains an element of danger in this unit. because the inmates here are often unpredictable and violent, staff members must take every precaution to protect themselves. >> these handcuffs are to secure an inmate to be seen by the doctor. these flex cuffs right ...

Un-handcuff them and they go back to laying down. that's the main procedures that we do every morning, cleaning up the cells. everybody has to -- listen. everybody has to get fed. everybody has got to eat first before we see what we have left over, that's all. whatever's left over, you know, they pass out extras. when i first started, this was not the way it is you see now. >> officer urbistondo has been working in the psychiatric unit since 1988. >> basically it was like the forgotten floor. this is 100 times better than it was back in the '80s. we're always communicating with the inmates her...

Everybody has got to eat first before we see what we have left over, that's all. whatever's left over, you know, they pass out extras. when i first started, this was not the way it is you see now. >> officer has been working in the psychiatric unit since 1988. >> basically it was like the forgotten floor. this is 100 times better than it was back in the '80s. we're always communicating with the inmates here. we have to always watch them. we see all different things happening. we're the eyes and ears for the medical staff. basically what we see we report to the doctor and report to the nurses. ...

Doctor. these flex cuffs right here, about 150 pounds each. there have been many occasions inmates have popped these handcuffs right off of this thing. >> another primary concern for staff is keeping watch over suicidal inmates. >> basically in the cell is the sink, the toilet. everything you see that is graded. so that they can't use any type of material, clothing or any garment to hang themselves from. >> psych population, they are not allowed to have shoestrings because shoestrings can be used as a tool for them to hurt themselves. >> this is a safety garment right here. this material, basi...