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Think that 9/11 is why i was here. >> the united airlines dispatcher ed ballinger left the airline after 44 years. he has thought about but has not talked to the relatives of those who died on united flight 93. the flight he tried to warn. to say he was sorry. 9/11 commission investigators say there was nothing more ballinger or any of the footnotes in the story could have done. still, ballinger remains haunted by the what ifs still trying to put 9/11 in his wake. when we left him, he and his wife were waiting to sail away again. rich belme took the phone call from flight 93.

Yelling, quote, get out of here, end quote. >> ten minutes later there was a third radio transmission from flight 93. >> this is the captain. would like you to remain seating. there is a bomb on board and we are going back to the airport. please remain quiet. controlleronded, quote, united 93, understand you have a bomb on board. go ahead, end quote. the flight did not respond. >> united 93. united 93 do you still hear cleveland? united niner-three, do you hear cleveland? >> while flight 93 flew on without radio contact, flight 77 with hijackers at the helm closed in on washington, d.c. >> sev...

Service rushed the vice president to the president's emergency operations center beneath the building. >> there were just a million things going on at once. it was literally like a beehive of activity. >> meanwhile, ameri flight 77 was headed in the direction of the white house. suddenly it made a 330 degree right turn and began a rapid de descent toward the pentagon. at 9:37 a.m. american flight 77 crashed into the pentagon.a4 >> we're looking at live

>> this guy doesn't look like an arab terrorist. nobody does. >> i said three words. should i have said something else? what is more to the point than beware of cockpit intrusion. >> they are the people who awoke september 11th living ordinary lives. >> i was in my office sitting in that chair. >> reporter: suddenly thrust into one of the most horrific days in this nation's history. >> they said we have some planes. we clearly had a hijack in process. >> they said be prepared to shoot down the next hijack track. >> and they report ten miles from the white house. nine miles. eight mil...

like an arab terrorist. nobody does. >> i said three words. should i have said something else? what is more to the point than be wear of cockpit intrusion. >> they are the people who aswoek september 11th living ordinary lives. >> i was in my office sitting in that chair. >> reporter: suddenly thrust into one of the most horrific days in this nation's history. >> they said we have some planes. we clearly had a hijack in process. >> they said be prepared to shoot down the next hijack track. >> and they report ten miles from the white house. nine miles. eight miles. >> reporter: this i...