CNN The Situation Room December 3, 2013 23:24:00
>> almost always complaints get resolved without the lawyers getting involved. it's been said that rabbi benjamin glinsburg spends more time in the air than on the ground. he was dumped from his frequent flyer program, why? because he complained too much. they said he was abusing the program to get extra perks. he says his complaints were all on the up and up. >> it wasn't an issue where the peanuts were too salty or that they served pepsi instead of coke products. they were legitimate kearns and expressed in a very, very polite and cordial way. >> reporter: it's a david and goliath story. nor...