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Crew didn't effectively manage fuel or convey how low fuel levels were. >> when we talked to the controllers today, none of them were aware of the priority concern and the fuel concern. >> the crash of avianca flight 52, despite advances in aviation technology, clear communication from the cockpit to air traffic control is key to a safe flight. >> it reinforced an on-going issue we faced worldwide in aviation, to make sure that there is not only the transmission of a word but that there is a transmission of understanding, there's a comprehension. >> i think that our crew should have been more ...

It soon becomes one. >> in new york, the weather was bad. so, as they came up the east coast, they began to be issued holding instructions and they held for three different times. >> the delays total 77 minutes. around 8:20 pm, they only have a little more than 14,000 pounds of fuel left. enough for another hour or so in the air. >> during those holding patterns, that's when the flighç engineer should have made sure that the fuel levels were fine. >> avianca 0 52 heavy. i'm going to bring you 15 miles northeast and then turn you back to the approach. >> i guess i -- >> they inquired with air ...

Have been all incinerated. >> the ntsb report says the cause of the crash is human error, that simply the flight crew did not effectively manage their fuel or convey how low the fuel levels were. >> when we talked to the controllers today, none of them were aware of the priority concern and the fuel concern. >> the crash of avianca flight 52 shows that despite dramatic advances in aviation technology, clear communication from the cockpit to air traffic control is key to a safe flight. >> it reinforced an ongoing issue that we faced worldwide in aviation, to make sure that there is not only the...

So at that moment there was pandemonium. >> just lost two engines. >> the crew calmly tells air traffic control that the engines have failed. they are quickly routed back to jfk, but it is too late. when the boeing 707 crashes into a hillside in oyster boy, the cockpit breaks off, killing the pilots and flight engineer. they are only 16 miles from the airport. miraculously, 85 of 158 people on board survive impact. they are pinned beneath the wreckage, but there is no fire. >> clearly the plane had been filled with fuel it would have been an incinerator. >> the ntsb report said the cause of th...

Coast, as they began to be issued holding instructions. and they held for three different times. >> the delays totaled 77 minutes. around 8:20 p.m. they have only a little more than 14,000 pounds of fuel left. enough for another hour or so in the air. >> during those holding patterns, that's when the flight engineer should have made sure that the fuel levels were fine. >> they inquired with air traffic controllers about how much longer it was going to be. they were complaining about their fuel levels. air traffic control asked where their alternate was, which was for bostonment but the first o...