Page 26 - Gate Agent News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Old joins us live from cleveland. good morning to both of you. >> good morning. >> good morning. >> good morning. hey, now, doctor, i understand you tried to check in the night before on-line. that didn't work. you tried to check in at the curb, that didn't work. your wife goes in and talks to the gate agent. what does your agent tell your wife? >> she told my wife she's on the homeland security list so it means extra caution. >> the gate agent came out and said your daughter is on the list. >> initially, they said that somebody in our party had been flagged for that. we didn't know who. they ...

>> here you go. >> my next guest ain't fond iceland. he hates it and he's never been there. thousands of flights cancelled due to ash from the volcanic eruption and the situation is getting worse for americans europe. matt mccall joins me from swede. are you in the airport? >> i was able to get another hotel room which was difficult in stockholm. i spent most of the day in the train station where i took a number this morning. a number just to speak with a gate agent to get on a train because all flights are canceled. i took number 25. when i went back four hours later they were on 75. my numbe...

Kate from flyers rights.org. explain southwest's policy to us. it's been in place for a long time, right sf. >> southwest actually has the most clear policy of any airline. you have to be able to sit between the armrests or you have to purchase the second seat. and they eyeball it. i think the problem here is that it's a subjective interpretation by the gate agent as to whether or not you're going to fit. >> you're going to fit. how often do they actually enforce it, i guess? how unusual is this to have somebody kicked off? >> very rare. it's very rare. it's come up lately because in canada th...

Had to be two seats and there had to be one empty. he wanted to come home early and the airline was full. and the flight attendant, the gate agent should have never given him the ticket in the first place because the flight was full. but when he got down there, the flight attendant felt it was a safety issue and also i don't want to sit by somebody else who is taking up two-thirds of my seat so i think it's unfair to the passenger and i don't think southwest -- >> so why the apology then? i mean, if they're right and southwest isn't alone and no one wants to sit next to the person spilling in ...

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