Page 14 - Gate Agents News Today : Breaking News, Live Updates & Top Stories | Vimarsana

For united airlines is to fix this just get these planes start to go take off again back in the sky. how are they going to filter out and let people on the ground especially their staff, the ticket agents the pilots in informing the rest of the passengers what's going on? >> yeah and those are the people -- you know some of the stories we hear the gate agents are all -- >> they're having to deal with the passengers on the front lines. >> you really have to feel for them and as we heard t it sounds like some passengers are understanding. there's really nothing those people on the front lines ca...

What the people on the front lines, the gate agents it's more about getting them the information to get to the passengers. but it's one of the things that when it rains, it pours, and in the end you're just going to have a gap in information where passengers at the airport, presumably, are learning as much watching tv listening to us as they are in some cases from the people there at the gate. >> interesting you bring up the very strict regulations when it comes to how long flight crews can be working. i want to ask you something. can this happen as far as a hypothetical? there is a crew that'...

Tell us as we're waiting to hear more about these flights, how big of a debacle is this? >> i think it's going to cost united a lot of money, it's going to delay people a lot all day, but it looks like they're starting to resume normal operations. hopefully they can after just a couple hours, get their feet back underneath them again, or their wings underneath them if you will. i will say over in cnbc the former ceo of continental airlines says that when he hears united airlines talk about network connectivity issues that likely means an interruption of data to the faa regarding weight and bal...

Soon and water doesn't start to fall from the sky, this could be an absolute disaster for not just farmland in this area but for businesses and whole communities. >> we know they are expecting some snow, some precipitation in the very northern part of california, but it's not getting down there far enough. miguel marquez, thank you so much. you know, from drought and flooding to historic snow and ice. people around the united states and around the world have been experiencing some extreme weather. our brian todd is out there in the elements here in washington joining us live to explain this ...

Well, depends on your situation, but a lot of them would not like to be in that horrible situation. >> scott, let me ask you about this. because we're hearing a lot of anecdotal evidence of people having really bad customer service experience. you probably heard arlen there at dca airport. she said i called for 45 minutes, couldn't get anyone, had to go with a different airline. in the end, she just gave up. our executive producer of this very program, his flight to new york was canceled. he was given sort of a bogus reasoning for why. is there a customer service problem here, too? >> part of ...