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Sectors. now you have two groups defending the city. the militias and the army and isis on the outside, this al qaeda group, still trying to take territory. richard engel, nbc news, baghdad. >> thanks to richard engel for that. now let's dive head long into the military snarl of implications here. msnbc military analyst colonel jack jacobs is here to break down what's ahead. the nightmare scenario seems to be they ultimately take baghdad here. and to prevent that, it seems like they are just up against so much. these are all of the different cities that have fallen so far. of course, that's to...

Major american force there to evacuate americans and think about what kind of mess that would be. >> zainab, last word to you. you've been talking to people back home. what do you think the main message the american people should hear from the iraqi people is right now? >> the sunni/shia divide may be a historical one but for hundreds of years, for decades, for as long as i am alive in iraq, that this was not a primary identity of us. we were iraqis first. we were arabs or kurds and the sunni and shia factor was something we have suppressed and controlled. and now it is the -- the genie is out...

Country. >> general jacobs, anyone on the ground the u.s. can partner with without it blowing up into a regional set of tensions? >> no, absolutely not. it's going to have to be a multinational force, if it's going to be anything. and you can't rely on anybody in the region to actually come to the floor and work under our tutelage. not only that, the united states has already -- once bitten, twice shy. we have no interest of going on to the ground with anything except a relatively small number of special forces and special operations forces who can control air strikes. maybe help to train some...

Can understand clearly and give proper value to the things they've done in the military. but there's a lot -- there's a lot to be done yet. >> we're going to have to leave it there, colonel jack jacobs and former congressman patrick murphy, thank you very much. and we'll be right back. on ♪ [ female announcer ] band-aid brand has quiltvent technology with air channels to let boo boos breathe. [ giggles ] [ female announcer ] quiltvent technology, only from band-aid brand. use with neosporin first aid antibiotic. to help protect your eye health as you age... would you take it? well, there i...

The backlog to an average of four months by the end of 2015. joining us now, retired colonel jack jacobs, medal after honor recipient, msnbc military analyst, and patrick murphy of pennsylvania, first veteran of the iraq war to serve in congress. welcome to you both. patrick, i want to start with you. just simply, what is causing this backlog? i know there are a number of different factors that the va would cite. what is it? >> well, karen, it's really three things. one, there's more veterans because there are two wars. two, more benefits have been given. and three, they're still not digital. ...