Redefining the client experience: Tech stack, growth tactics, and how to keep from overburdening staff
Today's on-demand culture has raised consumer expectations, even for accounting firms. To meet those expectations, many firms have adopted client-facing technology that may or may not integrate with the rest of their tech stack, resulting in siloed systems or convoluted processes, reducing the time you have available to spend on client interaction. It's time for firms to change the bedrock they build the client experience upon.