CNN CNN Newsroom October 23, 2013 14:25:00
Why shouldn't someone's head roll for that? really, shouldn't anyone be held accountable? >> you know i'm not going to step away from the word "accountable." we're going to do that. right now i believe it's important that the task, the team that is working around the clock or working at night to fix these problems, i think that's a good news story that we should talk about. and with respect to a rollout, there was a rollout of a number of and a half garretts and outreach efforts, all that is going well. and -- the phone -- the 1-800 number is just buzzing with 30,000 calls, 20 seconds in wait....