CNN Anderson Cooper 360 August 23, 2013 02:33:00
That is one reason i said to her one time, can i run? but then i knew if i ran, he was going to go in the hallway and it's an open hallway. he had already had all the ammunition on him. >> and he could have gone for the kids? >> he would have went straight for the kids. i knew that. >> are you typing all this information and it's going to police? >> yes. every word that she gave me, every demand, every request, i was trying to get it in as quickly as possible, and remain calm for her. >> that's important for an operator, to remain calm for the person on the other end. >> yes. if i'm calm, she'...