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In minneapolis. >> it feels like we've been on this road for about three years now, and it only feels like you're seeing the light at the end of the tunnel. >> reporter: it's an opportunity this family never asked for, never expected. >> hearing technology is whate do. we're the mayo clinic of hearing help. >> reporter: all because brandon was listening. you reached out to me over twitter. >> i got an e-mail from a former colleague that said check out this story. i was sitting in a hotel room one night, watched your story on hayden and instantly said we have to help this kid. >> i'm brandon. >...

>> now you hear silence. and it's a dead calm of dust and smoke and all of a sudden, you hear people slowly somebody starts screaming, someone starts yelling and you are hearingue are hearing help. you are hearing, please. you are hearing very -- one at a time you are hearing it. it just started and then all of a sudden, everybody started screaming and coming out, what happened?! what happened?! >> i jumped up, grabbed my flashlight from the credenza, put a whistle around my neck and ran out of my private office into the larger office and said, come on, everybody, let's go. there has been an e...

Walking down, the sight of the fireman was a very calming experience. when i got into the lobby, and i could see the full impact. >> now you hear silence. and it's a dead calm of dust and smoke and all of a sudden, you hear people slowly somebody starts screaming, someone starts yelling and you are hearingue are hearing help. you are hearing, please. you are hearing very -- one at a time you are hearing it. it just started and then all of a sudden, everybody started screaming and coming out, what happened?! what happened?! >> i jumped up, grabbed my flashlight from the credenza, put a whistle ...

-- you are hearing help, please, very -- one at a time you are hearing it. all of a sudden everybody started screaming. everybody started coming out what happened? >> one of the volunteer fire marshals, i jumped up grabbed my flashlight, put a whistle around my neck and ran out of my private office into the larger office and said, come on everybody let's go there's been an explosion upstairs we have to move. >> elevator came, we went downstairs ground floor now about to get through a turnstile. the security guard asked where are you going? >> i said i saw fireballs coming, we are getting out o...

When i got into the lobby, the full impact is really beginning -- >> now you hear silence and it's a dead calm of dust and smoke and all of a sudden you hear people slowly -- somebody starts screaming, someone starts yelling. someone starts saying you are hearing, you are hearing help. you are hearing please. you are hearing very, one at a time you are hearing it. it just started and then all of a sudden everybody started screaming what happened? what happened? what happened? >> as one of the volunteer fire marshals on our floor i jumped up, grabbed my flashlight over overhead yes denzel. put ...