CNN CNN Special Report March 31, 2014 03:47:00
>> eunice, it was hours that you waited. this family has waited weeks now. there has been criticism of malaysia airlines, of some of the government official there's for not being sensitive enough. what could have helped you in that situation coming from officials or from the officials or from the airlines that you can offer that may be watching this to help those families? what kind of support can they give those families as they wait here not knowing? >> you know, at this point, like i said, when you lose complete sense of your mind and your normal life, the only thing you could really ask fo...