Detailed text transcripts for TV channel - CNN - 20100206:19:15:00
Will toyota customers give mr. toyoda the benefit of the doubt? can the world's largest automaker keep pace with the competition? earlier i spoke to automotive journalist frank washington about the image issue. >> i do think it's all about, one, if the fix works. two, how do they handle the implementation of the fix because if they bring people in, fix their cars, do so graciously, then their image may not suffer as much damage as if they bring the cars in and people have a tough time getting the repair done. they're not treated properly. that could have a long-lasting effect on toyota's image...
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