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Super fund satisfaction improves since low in July 2023 with strong performances from HESTA, Unisuper & CARE Super

Super fund satisfaction improves since low in July 2023 with strong performances from HESTA, Unisuper & CARE Super
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Alan Joyce and Kelly Bayer Rosmarin have joined a long line of CEOs who failed to win the blame game

Alan Joyce and Kelly Bayer Rosmarin have joined a long line of CEOs who failed to win the blame game
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Super fund satisfaction drops to 65% in July 2023 – down 7% points from record high 18 months ago in January 2022

Super fund satisfaction drops to 65% in July 2023 – down 7% points from record high 18 months ago in January 2022
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How to choose a Super Fund

How to choose a Super Fund
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SMSF funds record highest satisfaction: survey

Self-managed super funds have the highest satisfaction rate according to data from the latest Roy Morgan’s Superannuation Satisfaction Report. Despite a drop in customer satisfaction of around fiv

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Super fund satisfaction drops to 66.6% in February 2023 – down 5.4% points from record high in January 2022

Super fund satisfaction drops to 66.6% in February 2023 – down 5.4% points from record high in January 2022
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Super fund satisfaction up significantly from a year ago to end 2021 with Unisuper and Macquarie the top funds

New data from Roy Morgan’s Superannuation Satisfaction Report shows an overall super fund satisfaction rating of 71.5% in December 2021 – an increase of 6.7% points from December 2020.

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Super fund satisfaction near record highs in June with HESTA the top fund ahead of Cbus and Unisuper


Roy Morgan Research
Super fund satisfaction near record highs in June with HESTA the top fund ahead of Cbus and Unisuper
Country:
Australia
Source: Roy Morgan Single Source Australia, January – June 2020, n=13,509, January – June. 2021, n=20,152. Base: Australians 14+ with work based or personal superannuation.
New data from Roy Morgan’s Superannuation Satisfaction Report shows an overall super fund satisfaction rating of 71.7% in June 2021 – a stunning increase of 8.6% points from a year ago in June 2020, and up 6.9% points over the last six months since December 2020.
The rating for June is just below the record high reached a month ago and continues a series of excellent customer satisfaction ratings reached over the first half of 2021 as the Australian economy recovered and Australian stock-markets reached new record highs.

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Super fund satisfaction soars to a new record high as Australia recovers from the COVID-19 pandemic


Country:
Australia
Source: Roy Morgan Single Source Australia, Nov. 2019 – Apr. 2020, n=13,501, Nov. 2020 – Apr. 2021, n=19,117. Base: Australians 14+ with work based or personal superannuation.
New data from Roy Morgan’s Superannuation Satisfaction Report shows an overall super fund satisfaction rating of 71.7% in April 2021 – an increase of 7.0% points from a year ago in April 2020, and up 10.7% points over the last six months since October 2020.
The new rating for April represents a new record high level of customer satisfaction with superannuation funds as Australia has emerged from the worst of COVID-19 experienced during much of 2020.
The period covered by these ratings is over the last six months from November 2020 – April 2021. Victoria emerged from a long second lockdown in late October and since then there have been only a few short lockdowns around the country.

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Not easy for industry fund members to find total fees


“Now these are fees that are taken out before clients see investment returns they don’t have to put them on statements but I do count them as costs because they’re coming out of a client’s performance before they receive it.” 
“I still like industry funds and I’ve got a lot of clients in those funds and haven’t moved them specifically because they are still adequate for my client needs but I think the whole conception that industry funds are always cheaper than retail funds is pretty wrong to be honest,” he said. 
Holme said he had a client whose industry super fund claimed their total fees were 0.93% but, in actuality, the total fees were 1.94%, over a per cent higher than what the fund disclosed. 

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