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>> the same sort of response received by michelle's friends and family, who had now decided based on those weird text messages that michelle had been kidnapped. but as far as inspector ritchie was concerned, just about anything was possible. >> i kept an open mind. i didn't know whether michelle voluntarily went missing for whatever personal reasons she had or if this was a stranger abduction or if this was an abduction from somebody that she knew or she just left with a friend. >> did anybody say she would have just flipped out and, you know, stressed out and just left? >> i asked is it possi...

Hardly the sort of place a detective would expect to get a hot tip in a murder case. but that's exactly what happened. it was the priest who called the police. wound up talking to the inspector at the time, fraser ritchie, and told him a story about an odd encounter with a young woman who came to him seeking solace of some kind. it was actually outside of an office, in a patio area. then he asked her, several times, do you want to go into the confessional. she said, no-- so that's why he was able to talk to us about it. and he said that she was wearing a medical-type scrubs-- same physical bui...

Were communicating with someone who had abducted michelle, and so their mission was now clear. michelle didn't just need to be found. michelle needed to be rescued. >> it's a time-critical situation. every second you that waste is a second that she's hurting. we had to find her. >> reporter: saturday afternoon, 18 hours after michelle vanished, michael and a group of michelle's friends met with inspector fraser richie at the hayward police department. >> we had about 10 or 15 family members and classmates and friends at the police department. they were all talking about how responsible she was...

Ritchie felt he may have answered that question when he found, on the passenger seat of michelle's car, a little piece that would end up fitting into a very large puzzle. we found a identification card from the samuel merritt nursing school that michelle was attending, but it was not michelle's. there was no reason for that to be there. keith morrison: the name and face were plainly visible on the card, partially wedged into the seat cushion as if somebody had left it there by mistake. so ritchie called the school and was told-- oh, that's our new instructor that's starting in a week. and then...

Of the use of the card at that moment in time and at this place. and then, of course, it'd be watched by a security camera at the same time. in fact, you can't go anywhere in this building without being seen by security cameras. the security team of the nursing school did the same thing. they just looked for the computer record of the key card being used, and they pulled up the security video from that moment and that place. and voila-- there was their thief. so i had him-- had them send me the still photographs. and when i looked at it, i immediately identified it was giselle esteban. keith m...