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Sites like yelp, amazon, angie's list and trip adviser can make or break a small business. it affects how the public perceives your handling of customer service. >> you've got to be engaged. you can't bury your head in the sand. >> so what can and should an other than to to combat harsh critiques? the key is engagement and doing nothing is generally not a viable option. so remember these three key points. one, take a breath and don't react out of anger. >> take a pretty, wait, do not respond for at least i would say 12 hours because you really need time to calm down. >> number one is you you d...

Or break a small business. it affects how the public perceives your handling of customer service. >> you've got to be engaged you can't bury your head in the sand. >> what can and should an owner do to combat harsh critiques? the key is engagement. doing nothing is generally not a viable option. remember these three key points. one, take a breath and don't react out of anger. >> take a breath. wait, do not respond for at least, i would say, 12 hours. you really need time to calm down. >> number one is you don't take it to heart. don't let it bum you out. number two is if you're going to respon...

Reason the both of you are mired in single digits and you are like the rodney danger field of the party despite all your hard work. does it bum you out? >>guest: goodness, there is only one election in iowa so far the straw poll and i won it so i feel very good about that, and of course that was the first chapter. the last chapter has not been written and in between you have all your drama. so i think, neil, when we see the january 3rd come about iowa folks will see i am the one true constitutional conservative who can actually defeat president obama because we need a bold, clear, distinct cho...

Or break a small business. >> you can't bury your head in the sand. >> what should an owner do to combat harsh critiques? the key is engagement and doing nothing is generally not a viable option. remember, these three key points, one, take a breath and don't react out of anger. >> take a breath, wait, do not respond for at least i would say 12 hours because you really need time to calm down. >> number one is you don't take it to heart. you don't let it bum you out and number two is if you're going to respond and you should always respond, always take the high road. >> two, don't argue, and rem...