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Five minutes to midnight. we're ready. and we go live. >> can you believe this year is over already? i feel like it's only been 365 days since 20 -- and it crashes. i don't know. i think they might have expected maybe 500,000 and a million showed up and the whole thing -- >> you have had some glitches. some users come pplained about that. >> we are going through growing pains. >> what are you doing about the glitches? this is frustrating, rus. >> glitches in hq appeared in many different forms. the freezing. sudden disconnection from the game. >> it is it prime source of -- >> an error message...

>> i'm working with these guys who started vine, and they want to do this trivia show on an app. to me, i didn't have high hopes for it. ♪ ♪ >> five, four, three, two, one. >> this is hq. i'm scott, the host. >> hq trivia was everywhere. you can win real money. it kept getting bigger. bigger prizes, bigger celebrities and people dressed as me for halloween. i was doing "today" show, colbert. >> this company will make at least $100 million. >> the app won't work with too many people on it. >> this connection will not work. >> and it crashes. that's when the cracks started showing. >> colin ...

By storm. the app went from a couple hundred players to 2 million in two months -- in just months i should say and just as quickly, it is over. the cnn film "glitch" the rise and fall of hq trivia shows you the wild story what was happening behind the scenes. here is a preview. >> this is hq, i'm scott the host. >> hq trivia was everywhere. >> you could actually win real money. >> it just got so popular. the app is now ready to work. >> and it crashes. >> that's when the cracks started showing. >> russ and colin were polar opposites. >> there was jealousy. >> it leads to chaos. >> and the dire...

I'm scott, the host. >> hq trivia was everywhere. >> you could win real money. >> just kept getting bigger. >> bigger prizes, bigger celebrities. >> i was doing "today" show, "colbert." >> this company will make at least $100 million. >> it got so popular and the app was not ready to work with so many people on it. >> and it crashes. that's when the cracks started showing. >> both co-founders were competing to be ceo. >> when you have a lack of trust between the people buying the company, it leads to trouble. >> will facebook copy this? they did. >> there was jealousy. i was the face of the pr...