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Knew each other. >> reporter: protocol told him look at the person who reported the crime, daughter cheryl. >> the daughter, we had to look at her as a potential suspect. she was the one who found him. >> reporter: back at the station, wyatt interviewed all of jack's relativelies, including cheryl, and jack's wife sandra, who hadn't been missing at all, just out on a shopping trip. >> mrs. jesse came to the station with us voluntarily, told us she would cooperate, wanted to help us solve the murder of her husband. >> reporter: she told him about life with jack, married 14 years, blended family...

Here's keith morris. >> reporter: after five years and a string of homicide connects, the jack gemsy murder case had become a game to avoid. then one day the whole impossible business was handed off to tom dove. >> i can't tell you how many times that i thought, just move on. give up. move on. >> reporter: there was no hope of any new evidence, of course, like fingerprints or dna. there was just the infuriating puzzle which had become more difficult with each passing year. >> after i reviewed the case, i had no feeling for the family, no feeling for jack jessee. >> reporter: so to get his hand...

To begin with, it was 1998. "shakespeare in love" won the oscar. monica lewinsky was freshly famous. it was a sweltering august night, hottest of the year, when cheryl deedham got a strange call from her dad, jack gemsy. >> i was getting ready for bed and my phone rings and it's my dad on the phone. >> what time was this? >> 9:20. >> reporter: he was worried about his wife sandra. she was missing. >> he thought she may have got in an accident or something. >> reporter: she'd run to this nearby mall on a quick errand, said cheryl's dad, but was gone so long. would cheryl please find her, asked ...

Time. he immersed himself in sandra's old phone bills. seized by detective wyatt years before. >> what i did is i went through every telephone call on those phone records looking for somebody related to this case. there had to be some communication. >> hit anywhere? >> yeah. >> reporter: what dove found that had been overlooked before was a cluster of calls not long before the murder, all short, within minutes of each other. one of those calls was to a target store, one was to a pager, one was to a boarding house. he called that last number, asked if anybody there knew a guy named schreiber. a...

>> i was referred to her attorney and she refused to meet with us again. >> reporter: same thing happened with sandra's kids, jack's stepchildren. while jack's blood relations practically begged to help solve the case. so what happened to that big happy family in the video? a mare raj, perhaps? in fact, living with sandra, said jack's daughter cher re and cheryl, was a fairy tale, the kind britain by the brothers grimm. >> she was mean to me. she wanted me completely gone. she did everything she could to try and get rid of me. >> reporter: when it came to her own children, they said, sandra wa...