CNN Healthcare March 17, 2013 00:15:00
The history of how the american health care system grew is not one of order, it's one of sort of haphazard chaos. >> everybody's doing what makes sense to them individually. we pay hospitals to be full, so they try to be full. we pay doctors to see patients, so they see a lot of patients. we create a public expectation that more is better, which isn't true. so people seek more. everybody's doing their job, we just designed the jobs wrong. >> physicians are well intentioned. even when bad things happen, it's not because people have bad intentions. it's that our system is all fouled up. >> we sp...