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Peeping toms. the workers would drive around hooting and hollering in their golf carts. >> jen is an attractive woman. she said a couple would leer at her and make cat calls, this, that and the other. >> when she bought her condo some paint needed to be fixed. like little touch-ups in her condo. and she had a group of condo workers who were in and out, and they had a key. >> she was on the phone with me while they were in her condo and i remember her being irritated and as far as they were taking forever and they were doing a half-ass job and i remember talking to her on the phone and she was ...

Home. >> come on. >> she just grew into that role of always intelligent, always learning. always reading. >> tough teenager or good teenager? >> oh, no, very good teenager. you know, jennifer walks into a room and you notice her. because of her huge smile and just the way she carried herself. >> she was a very, very strong woman. didn't have any enemies. she was an awesome person. >> 1999, 17-year-old jennifer enrolled in the university of central florida in orlando to pursue a degree in finance. >> jen ended up going to ucf. >> and she was graduating jennifer joyce kesse. >> how many offered ...

7:30 and 8:00 in the morning. it was like clockwork. >> jen was kind of like my human alarm clock. she'd always call me or text me in the morning and say hey, look, have a great day. >> she called them. every day they talked. she talked to her mom. she talked to her brother. she talked to her boyfriend. >> i never got a text from her or phone call from her. >> we had started the workday but after about a half an hour and then an hour we started wondering where's jennifer? >> when they called her phone, it went directly to voicemail. >> we waited another half hour and placed a phone call to jen...

I've had this in my desk drawer, at the top of my desk drawer. every time i open my desk drawer to get a pen or a note pad or whatever, i see jen's face. >> we're dealing with a missing persons case. a missing persons case doesn't go cold. we're going to continue to investigate every lead that we get no matter how small. >> what's the most significant recent clue for you? anything at all? >> we did just have a search this past weekend. tips were coming in that certain parts of orlando, on i drive a truck was seen with two men and a young lady going off-road into a 300-acre wood. >> sections of...

Home. >> come on. >> she just grew into that role of always intelligent, always learning. always reading. >> tough teenager or good teenager? >> oh, no, very good teenager. you know, jennifer walks into a room and you notice her. because of her huge smile and just the way she carried herself. >> she was a very, very strong woman. didn't really have any enemies. just an awesome person. >> in 1999, 17-year-old jennifer enrolled in the university of central florida in orlando to pursue a degree in finance. >> jen ended up going to ucf. did the sorority life there. >> then when she was graduating....