KNTV NBC Nightly News With Lester Holt November 6, 2019 10:30:00
Operators mistakenly logged the call as a suspicious incident instead of a shooting, and the supervisor didn't catch the error. the lead investigator calling it a catastrophic failure after an internal investigation revealed at the most critical time when the incident occurred, a movie was playing at her workstation, streaming flicks instead o responding to calls has gotten the supervisor suspended. >> we're not perfect, and obviously we made mistakes, and this day we made one. >> reporter: and tonight coral springs says this mistake has now prompted a major change in their policy, saying stre...