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Business and not in it. so we seeked out different organizations and we went there to learn best practices. >> they wanted to create a company that bucked all of the stereotypes. we know the stereotype right one the plumber's crack, electricians are treats, people are going to come, they're going to be dirty, they're not going to be polite. >> so they looked outside their industry for inoperation. >> we started to look at nordstrom, disney and zappos. we thought if we can take their belief systems and put it into our company, well then no one else could copy that and we'll be readily unique. >...

Christian philosophy, we are not able -- if a parent or anyone else is actively doing harm, that must be confronted as effectively as possible. and sometimes that means walking away. marsha, sacramento, california, bill, you often say you are a simple man. you are not. you are a brilliant man with a laser sharp mind. thank you, marsha. but i like to keep things simple. there's a solution to every problem and straight talk is needed to find it. that's my very simple philosophy. john, illinois, bill, one of your tips was to see all the music icons you can. i've seen dylan, willie nelson, mccartn...

Christian philosophy, we are not able -- if a parent or anyone else is actively doing harm, that must be confronted as effectively as possible. and sometimes that means walking away. marsha, sacramento, california, bill, you often say you are a simple man. you are not. you are a brilliant man with a laser sharp mind. thank you, marsha. but i like to keep things simple. there's a solution to every problem and straight talk is needed to find it. that's my very simple philosophy. john, illinois, bill, one of your tips was to see all the music icons you can. i've seen dylan, willie nelson, mccartn...

Somewhere between 10 and 15 feet in length weighing well over 100 pounds, this is a creature strong enough. it's strong and big enough to dispatch and swallow a small antelope. the price we can pay when we're not careful keeps these animals in a captive environment. >> some experts said the snake might have been snooked when it happened upon the kids and clung to them. do you think that's a possibility? >> no, that's not how they operate. they use a process of constriction as a way to kill their pray and basically, they are latching on with laser sharp teeth. they coil around their pray and as...

He also shared tim's anti-government views and mcveigh has an edge over him intellectually and can manipulate him as well. >> in mid-december of 1994, mcveigh and fortier are traveling from the nichols' farm in michigan to fortier's trailer in arizona. they make a detour to get an up-close look at their target. >> mcveigh and fortier took a drive through oklahoma city and looked over the murrah building and mcveigh said, "that's the one." he liked it because it was uncluttered. >> mcveigh's focus and belief in the mission is becoming laser sharp. but by late winter 1995, nichols and fortier ar...