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Excuse. >> this is an outright lie. government agencies go to great lengths to ensure they have redundancy in their backup systems. e-mails do not get loss. >> reporter: they say records must be properly stored and preserved. but the irs says it was temporary. ", prior to may 2013, these backups were retained on tape for six months.d the agency say 250 employees have worked more than 120,000 hours at a price tag of $10 million to deliver some 67,000 learner e-mails. >> they have given us a lot of e-mails, the ones we don't want. but the ones we want suddenly got lost because of a crashed serve...

Today was troubling on many levels, obviously. but what the problem appears to be is that where do you go from here? what's the backstop? where's the resource? if the department of justice is not willing to take it seriously and to make sure that this hard drive is investigated for potential criminal charges of destroys evidence, how are you going to get anywhere in this entire investigation? >> you know, we're going to have to continue to do what we have been doing, which is continuing to dig and dig and dig. use every tool we've got to try to get the information. we obviously want to use our...