Detailed text transcripts for TV channel - CNN - 20100710:20:20:00
Even if our hearts are in the right place, even if we're doing our best to try to listen lovingly, we can't help but get defensive. when we stay on our own side of the street and talk about what our experience is, you know, it makes me mad when, it hurts my feelings when, i wish that things were different in such and such a way, then it's at least a little bit easier for our partners to actually hear us, and their ears don't get quite so clogged up with defensiveness. >> if s your gut feeling based on all of the people you interview and talk to all the time, your clients, do you feel like most...
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