Remember Your Pre-Pandemic Plans?
PHOTO: Dimitar Belchev When planning your organizationâs strategy for 2020, chances are you didnât factor in the impact of a worldwide pandemic. Instead, you decided on the timing and marketing campaigns around new product releases as well as how to improve customer and employee experiences. Then, COVID-19 happened, and you had to shift your priorities to focus on serving the immediate needs of your customers and your employees while ensuring everyoneâs safety. Your carefully crafted plans were put on hold in the wake of the pandemic. One question to consider is whether or no...