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A vengeful man opens fire at a tow yard. [ gunshots fired ] >> you could hear him say i'm going to kill them all. >> just kept going and going and going. i was wondering, is somebody going to take him out? >> it's the start of the day, just after 9:00 a.m. on october 22nd, 2008. a lake park towing owner is faced with a disgruntled customer who insists on getting to his car that's been towed. >> when he came in, he wanted to get in the car. no problem. have your paperwork. he didn't have the proper paperwork, so we couldn't let him in the vehicle. >> i don't care! >> dealing with unhappy custom...

Have your paperwork. he didn't have the proper paperwork, so we couldn't let him in the vehicle. >> i don't care! >> dealing with unhappy customers is nothing unusual when you're in the business of towing cars. but 51-year-old ed guard had already broken through the locked gate, claiming his daughter was dying of a blood disease and her medication was in the car. >> she's going to die in three days. >> we're very sorry about that. >> there was no medication in the car at all. we told him that. he didn't believe us. he got very angry, and i called cbso, and told them we had a disgruntled person...

Broken through the locked gate, claiming his daughter was dying of a blood disease and her medication was in the car. >> she's going to die in three days. >> we're very sorry about that. >> there was no medication in the car at all. we told him that. he didn't believe us. he got very angry, and i called cbso, and told them we had a disgruntled person here and explained the situation. >> the county sheriff's office says they'll send someone out. meanwhile, he walk outside and she's relieved because she thinks he's gone. >> and then he came back in and asked again, can i get into my vehicle? >> ...

Latest updates on this topic from reliable sources.

Latest updates on this topic from reliable sources.