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now investigators are opening their files to us. >> this is more like your ted bundy guy. >> and you'll get the chance to have help crack this case. >> there is still a killer out there and somebody has to know something. hello, and welcome to dateline. never stop investigating until the mystery is solved. that is the mission of detectives determined to crack the kidnapping case of 10-year- old amy. there are many clues and the trail of evidence has not grown called. the police have decided to do something rare, ask your help to answer a burning question. here is josh mankiewicz with...

Grade gifted class. she was a good student and love to read. here she is giving a book report. >> they are trying to get to their aunt's house because the mom left them. >> amy adored animals, especially horses and her dog, jake, and wanted to be a vet when she grew up. she also loved to draw and for her dad, mark. >> how old was she? >> probably fourth-grade, maybe. >> i like how she signs it, amy mihaljevic . like otherwise you won't know who it is. >> she was very accomplished for her age. kristin came in with this little girl and said this is my new best friend, amy mihaljevic and i said w...

Face value that the child was missing. >> amy's dad, mark, arrived home from work to a chaotic scene. >> margaret was running around the house, you know, amy is not here. >> could you tell something was wrong? this was not margaret overreacting? >> no, this was the real thing. >> mark shook his family dog and went right out to search for amy himself. >> he took down to the shopping center and tried to find amy. >> and amy rushed to the local tv station with amy's class photo and i said look, i'm not leaving until you put this picture on, and i didn't leave until they put the picture, and i dro...

How are you? >> and with that, you're kind of amy's second mom. >> oh, absolutely. i adored amy. >> during one of amy's classes that day, a young patrol officer visited the school to give a talk about safety. amy sat there and listened along with her friend, kristy. >> if somebody calls you, don't go with somebody who calls you. don't go with somebody in a car you don't know. >> amy was there for that. that young officer, mark's battle rose through the ranks to become chief of police. you have to have looked back on that talk to your students. >> i do. i do and it is one of those things, you k...

>> we are not made to bury our children. it leaves parents shattered, sometimes on men doubly so. shortly after amy disappeared, her parents marriage fell apart. mark says the relationship was already on the rocks before the abduction. 12 years after amy's disappearance, margaret died. she was only 54. >> whoever killed amy kind of killed margaret, too. >> definitely. margaret sold her house and moved out to las vegas where her mother lives. >> she was broken by then. >> oh yeah, she was broken. >> mark keeps in touch with the investigation. will the police solve it? >> yes. >> mark spaetzle, ...