CNN Cuomo Prime Time October 12, 2021 01:48:00
Customer service. thousands of passengers weren't even notified that flights were cancelled. my friend was rescheduled on a flight at 4:00 in the morning, he got an e-mail he had to be there at six. southwest needs to learn from this, and frankly all airlines need to do a lot better getting new people to work at the airlines, training pilots, that's going to be a huge issue in the coming years. >> you flagged when you're looking at melt downs like this, don't worry about the vaccine mandates, or even just staffing shortages but also new rules. what new rules? >> new rules, not exactly sure wha...