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Earthquakes. what mechanism is in place to ensure a calm evacuation from such a densely populated city? >> the first thing i can tell you is, on the music row level, the household level, people from the time they're children learn. here's what i do in an earthquake. i go to my earthquake quit. make sure there's water and food. cover yourself if there's no heat. they learn that at the home, here is my earthquake kit. here's what i do. here's what i practice. here's where i get my mental space to move forward safely. but on a larger scale, as far as how to behave and how to communicate, there ar...

To understand that you have to delegate and you have to let go of some things. so once i had that comfort level with zerb and with scott himself, it was a no-brainer for me. >> reporter: scott neuman is the founder, working with businesses like debra's providing thousands of experiences around the country. and every time he works wery a new client he suggests they go through a quick exercise. >> you have to ask yourself what am i not good at? what am i not good at? what am i probably not going to be good at? or what am i not interested in being good at? you got to have that conversation with y...