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Tara Deschamps, The Canadian Press When Covid-19 swept across Canada, the Bank of Nova Scotia had a secret weapon in its arsenal: artificial intelligence. As companies sent their employees home to work and businesses temporarily closed, the bank used the technology to identify which customers were on the brink of serious financial trouble. The bank developed debt consolidation, deferral and loan amortization programs to fit the specific needs of these customers, then had call centres and local branches offer the help directly. Delinquency rates dropped and customer satisfaction scores rose, a...

Banking industry's tech shift has accelerated amid pandemic by Tara Deschamps, The Canadian Press Posted Dec 16, 2020 3:51 pm EDT Last Updated Dec 16, 2020 at 3:56 pm EDT TORONTO — When COVID-19 swept across Canada, the Bank of Nova Scotia had a secret weapon in its arsenal: artificial intelligence As companies sent their employees home to work and businesses temporarily closed, the bank used the technology to identify which customers were on the brink of serious financial trouble. The bank developed debt consolidation, deferral and loan amortization programs to fit the specific needs of th...

Tara Deschamps Phil Thomas, Scotiabank's executive vice-president of customer insights, data and analytics is photographed outside Scotiabank's Toronto offices on Thursday December 10, 2020. THE CANADIAN PRESS/Chris Young December 16, 2020 - 12:51 PM TORONTO - When COVID-19 swept across Canada, the Bank of Nova Scotia had a secret weapon in its arsenal: artificial intelligence As companies sent their employees home to work and businesses temporarily closed, the bank used the technology to identify which customers were on the brink of serious financial trouble. The...

Winnipeg Free Press By: Tara Deschamps, The Canadian Press Posted: TORONTO - When COVID-19 swept across Canada, the Bank of Nova Scotia had a secret weapon in its arsenal: artificial intelligence Phil Thomas, Scotiabank's executive vice-president of customer insights, data and analytics is photographed outside Scotiabank's Toronto offices on Thursday December 10, 2020. THE CANADIAN PRESS/Chris Young TORONTO - When COVID-19 swept across Canada, the Bank of Nova Scotia had a secret weapon in its arsenal:...