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Whatever, that cemetery. or simply being a navigator of a veteran within a hospital. >> what's one thing are you hoping that people are doing this memorial day weekend as it relates to the veteran? >> my dream would be that every single american this memorial day tries to do at least one thing for a veteran. doesn't matter what it is whether it's transporting them to a v.a. facility, the boy scout putting flags out in the cemetery which is what i used to do as a boy scout leader. it doesn't matter what it is. helping a veteran walk across the street. whatever it is it's touching a veteran and ...

Can. the second thing in character is this importance of doing the harder right rather than the easier wrong. when we were putting together a program of long-term improvement, i got comments of well you're not going to be here -- you're only going to be there a couple of years. you're not going to be able to get this done. i said, i can't live with myself unless we do the right thing. that's why we put together the my v.a. initiative about improving customer service, being veteran-centric, taking care of employees. if we don't take care of employees, they're not going to take care of veterans....

Welcome back to "taking the himpt" the story broke -- "taking the hill." the story broke a year ago the allegation that dozens of veterans had died at the care facility in phoenix. at several facilities employees were doctoring records after wait time. gaming the system. while an internal awedility found no auto -- audit found no proof that it directly caused death, it found more than 120,000 veterans were forced to wait month for medical care if it came. the scandal brought the downfall of v.a. secretary shinseki. in his place, an outsider was brought in, bob mcdonald. west point graduate, pa...

Air force division or p&g? >> i learned really two lessons. character being the most important trade of a leader. lesson one is the importance of taking responsibility. that first day at west point as a new cadet, you learn to anything that happens, you only have four acceptable answers. yes, sir, no sir and sir, i do not understand. i use that sir i do not understand, a lot. i think i told you that story. i would get in trouble. i kept forgetting the fourth answer, no excuse, sir. a very tough answer to give, but it's important because it accepts responsibility for what happened and says i'm ...

And we need to do it, and i feel confident that once my colleagues see what the opportunity is and the price to pay for lives, i mean we have to do it. >> yeah. yeah. probably the last question ma'am. the v.a. hospital, we had what happened in arizona, the v.a. hospital a little over a year ago. i know secretary mcdonald's -- there not a year yet. do you think that there's been enough improvement, and are you satisfied with that improvement? >> i'm never satisfied unless we achieve our goals and we're on -- going in the right direction. certainly it has to be intensified. more needs to be done...