Detailed text transcripts for TV channel - KGO - 20150427:10:16:00
>> what a scary situation. being in that car not knowing what's happening. what's incredible the dispatcher keeping her calm. it is so terrifying at that moment. i need to you calm down. i need you to stay with me. that i think got her really saved in some way. >> it's almost the flight attendant syndrome. if something goes wrong, you look at the flight attendant to make sure they're calm and collected. it's the same thing. a 911 operator can make or break. >> the police are saying they don't believe there's a threat to the general public. right now they're still trying to figure out what happ...