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AI voice bots and a rethink of its customer service teams across channels have helped this financial services organisation innovate its CX approach
APRA has sent a merger of two mutual banks, a deal that will create the country’s ninth-largest bank, to Jim Chalmers for final approval ahead of a member vote.
Many employers are relying on "made up" sustainability credentials to bolster brand awareness and compete for talent, rather than focusing on climate change and implementing effective strategies to tackle it, but HR can help, Sarah Ronan finds
So far 22 lenders and counting
While satisfaction with lender BDMs and credit assessors remains historically high, broker satisfaction scores have begun to fall, according to new data. The latest monthly Broker Pulse survey from