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>> we know that randy phillips' concerns about michael jackson started at least as early as march. when michael jackson went up on the stage and announced his this-is-it concert series. according to e-mails that were part of the discovery in this trial. ♪ >> reporter: in june, during rehearsal, just over a week before michael jackson would die, phillips received this e-mail. it's like there are two people there. one deep inside trying to hold onto what he was and not wanting us to quit him. the other in this trouble state. i believe we need professional guidance in this. this doctor is extre...

It was his renaissance. his rebirth on stage. after so many years being out of the spotlight, a lot of people were wondering if he could pull this off. >> this is it. and see you in july. >> reporter: but there were questions about whether jackson was ready. kenny ortega, the director for this is it, called a private meeting at jackson's home. aeg ceo randy phillips attended the meeting. >> kenny was concerned that he wasn't coming to enough rehearsals. and michael explained that he needed kenny to build the house. and that he would come in and paint the front door. >> reporter: on the afterno...

>> to help prove the ca . >> reporter: to help prove the case, prosecutors present a very different image of the pop legend. from a vibrant singer, dancer and entertainer on stage, to a completely different person behind the scenes. >> to michael jackson. >> reporter: then, midway through opening arguments, a stunning moment. the voice of michael jackson as he'd never been heard br. >> when people leave my show, i want them to say he's the greatest entertainer of the world. >> reporter: jackson sounded fragile. impaired. incapable. and that's just what kenny ortega feared. ortega was dreirecti...

>> the lord and savior. this is not a sad time, but a glad time. i don't have to say much, because everyone that has spoken, they've hit it, as we now say south on the head. but i would say that we had some good times. she accepted me as a brother, although i was her bodyguard for almost 11 years. i remember with "sparkle" everyone that left, and i wanted to go home bad. and she said, ray -- when she say ray, she called me uncle ray, that's her playful time but when she means business, she would say ray. i'm tired. i've done everything i'm supposed to do. i just want to hang back a l...

Spirit and one of the things i remember when i first toured with her in 1999, it was my first big world tour. and she embraced all of the band members that were new on the scene and she really took it upon herself to show us the ropes and really welcome them in her family. on stage and off stage. i will always remember those times when we would have a day off and she would organize gatherings and going out to the park. she would send a runner or a security team to go to a local toys rus and fill up a van with soccer balls and none of us had any idea what was going on. and we'll go to the park ...