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Because of the car and the airbags not deploying, that's why she's dead. >> the emts told us that had her airbags deployed that she would have been alive. she may have been injured, but she would have been alive today. >> absolutely. >> and hearing those kinds of words, obviously are going to stay with you for the rest of your life and carry this cause as if they were your child. we get that. why did this happen? do you believe that gm made a money decision based on whether or not to change these money switches weighing how many people are going to die? >> absolutely. >> absolutely. >> back in...

Into an underwater search. it doesn't look like we're going to get a chance to use them. >> they need to know where to put it in. >> all of this stuff, they need to know where to put it in. it sounds like they're intending to go underwater. >> colleen, stick with us. we're going to have you back. and we're going to compare the search areas between the air france search area and the search area for malaysia flight 370. want to get your take. thanks so much. chris? >> all right. we will do that indeed. we're covering a lot of news this morning, including more on the search for flight 370 and tha...

In the show. they said clearly victims believe gm in this situation put its bottom line, put the look, expense and cost of recall ahead of the safety of customers. how does gm handle that? >> that's the toughest question for any company. you know, the hard fact is, companies make decisions about quality and safety all the time that have a financial element. you could make a car completely safe but it would cost $200,000. once a problem is exposeed and you see there's accidents, not to deal with that agressively, i don't think people will get past that. now especially now that it's a public iss...

Settle, just a few other death cases cost them so much less, then it became a business decision for them. >> what does that mean to you? >> to me, it means that they don't value the customers they say they do. they're not looking at this from a human perspective, that these are real people and real loved ones. if their children had been involved in any of these accidents or god forbid that one of their children was hurt or dead, i can guarantee you this would have happened a whole lot sooner. >> absolutely. >> what lauren says is probably 100% accurate. they actually put a dollar figure on it ...

When you really start to lose market share. >> do you think -- recalls are nothing new. do you think this has the chance of having a long term damage on the gm brand on mary's time there? >> i think the jury he's still out about that. i think this testimony at 2:00 is going to be very important. your point about the ignition switch that a calculated decision was made to take a risk, i think that is going to have a brand impact. i think mary barra has handled the situation very well. she's setting an example of how you handle a management crisis of this magnitude. it's proven that she is taken ...