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>> she didn't know anybody there. so if something happened, nobody is going to call us because nobody knows anything. >> reporter: kelli and justin kept in touch, texting frequently. everything seemed fine, he said. olivia, meanwhile, went to bed early. did you try and text her or call her the next morning? >> i probably tried to text her and say, hey, how was last night, whatever. but it was not uncommon for us not to talk for a day or two. i was like, let her chill out. >> reporter: but justin said he did receive a text from kelli around 1:30 a.m. he said there was something strange about it...

Recovered what we believe to be the remains of private first class kelli bordeaux. >> by now, kelli's family had gotten the news. >> she was at work. >> he called me and was like, you need to come to mom's now. they found kelli. and i remember dropping the phone to the floor, like i'll be right there. >> and then it's a sense of relief. instead of wondering, what if, what if, what if, what if. >> olivia called kelli's boyfriend, justin thompson. >> as soon as she called, i just knew they found her. i was just so grateful. honestly, i was just so happy that she was found. i can't say happy -- >...

>> this is an out-of-character thing to happen to my sister. it is not something that she would do. >> olivia quickly became a mainstay on every media outlet in the area. >> i just want my sister back, you know. i just want to talk to her. >> mike bordeaux also went on camera to plead for his wife's return. >> please let her come home. just let her come home. >> the public, police and military response was intense. it seemed like the whole town turned out to look for kelli. >> most of us are military, prior military or spouses, so we are very driven to find one of our own. >> search teams numb...

>> saturday came and went, still nothing from kelli. on sunday, now frantic, justin phoned the fayetteville police department, urging them to start searching. >> nobody would help me. i called them several times. >> police policy required a family member to call in and provide more personal details on kelli before they could start searching. so the next day justin decided to call the army base instead. >> i asked them if she showed up. i said it is important, if she didn't show up you need to go to her house. they got back on the phone and said she didn't show up. >> army investigators and fay...

>> some soldiers do, but it's usually people with a disciplinary problem. kelli bordeaux was not a problem. she was always there where she was supposed to be, always contacted her family, her friends, then she just disappears off the face of the earth. >> breaking news in the case of kelli bordeaux, the fort bragg soldier missing since saturday. >> the disappearance of the beautiful young army medic was now big news and covered extensively by local media like nbc station wral tv. >> right now it is still a missing person case. there is a lot that is not known at this time. >> olivia and mike a...