BBCNEWS Political Thinking with Nick... June 4, 2024 01:49:00
Worked at the bank but later worked at citizens advice, who told me that somewhere around, i don't know, what was it, 15 or 20% of my bank charge template letter, there were 6 million of them done. people would wear it, says your name, your address. they would not delete the your name, your address and where it says my case. so they would keep in all the bits that were the template and not delete them. just literally pick it up and send it. no, no, no. they would have to stop it. but there were 5% of people who would just print the letter and not personalise it. and, you know, you can look at ...