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Proactive making sure they didn't go through the same run through that toyota did. because they had such a perfect storm. nobody wants a target on their back or wa want want wa their showroom floor talking to customers. they say we'll take care of the customers. >> neil: they are freaking us out. they're recalling by the hundreds of thousands. people are saying gee, thanks. >> you know what? i'd rather know personally if i had a pedal problem or brake problem or accelerator problem or any problem with my car rather than waiting until i have a problem. >> neil: you don't think they're overreact...

Investigations, five of which involve toyota. every step of the way nhtsa officials have pushed toyota to take corrective action so that consumers would be safe. unhappy with toyota's responsiveness to our safety concerns, the acting administrator of nhtsa, ron medford, and two associates, flew to japan in december of '09 to clarify for toyota management what the company's legal obligations are to find and remedy safety defects in vehicles sold here in america. in january, our new administrator of nhtsa, david strickland and ron medford, now our deputy administrator, told the president of toyo...

Associates flew to japan in december of '09 to clarify for toyota management what the company's legal obligations are to find and remedy safety defects in vehicles sold here in america. in january our new administrator, david strickland and ron medford, now our deputy administrator, told the president of toyota north america, in no uncertain terms, that we expect prompt action following the disclosure of the sticky pedal problem. toyota publicly announce that had recall two days later. i have bull pen on the phone with mr. toyoda from here to japan, and i'm so pleased that he accepted the invi...

Voice. she thought she was going to die. >> well, her problem was not a floor mat problem or a sticky pedal problem. her problem appears to have been an electronic malfunction of her ignition system, the fuel system and my question was why didn't toyota get that car? it wasn't damaged. and really thoroughly try to find out what caused that problem which to this day they apparently are still not trying to do. >> do you think we will see real solutions out of this hearing? we're going to hear from akio toyoda sometime today and his testimony. >> well, i don't think the american public is anti-ja...

Sales. but those are just numbers. what about the people who plunk down 30 grand of their hard-earned money for something they're now afraid to drive. >> i felt it take off like a rocket and i immediately hit the brakes hard and i was laid out, stretched out on the brakes, which had no effect. they're recalling the throttle and the accelerator mechanism, but i -- and floor mats, but i don't believe that's the problem. we feel it's an unsafe vehicle, it's a loaded gun, it could happen any time. we just don't feel comfortable in it. >> again, eight toyota models recalled so far for sticky gas pe...