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Behind bars inside pendleton juvenile, some days can be tougher than others. for offenders and staff. when both are pushed to the limit, pendleton's care team is called into action. >> the thing about trying to bring down the number of physical forces and it's actually brought them down. bringing every day, different people are assigned to. today we're both on the care team. whatever the situation as you go to where they call you and talk to the kid and kind of deescalate it so it doesn't go into the whole physical force and stuff like that. >> who do i got? >> okay, what's that? >> i'm the bi...

With more than 300 teens behind bars inside pendleton juvenile, some days can be tougher than others. for offenders and staff. when both are pushed to the limit, pendleton's care team is called into action. >> the thing about trying to bring down the number of physical forces and it's actually brought them down. bringing every day, different people are assigned to. today we're both on the care team. whatever the situation as you go to where they call you and talk to the kid and kind of deescalate it so it doesn't go into the whole physical force and stuff like that. >> who do i got? >> okay, w...

>> he could be acting just fine while here's in school and then the very next second he could be having an outburst and be hurting someone. and it just comes out of nowhere. you don't ever give up because you never know what's going to work today that didn't work yesterday. >> the challenges are understanding what makes a kid react before he thinks. it can get to the point that when they strike out it can go from one victim to multiple victims over a candy bar. next, on "lockup pendleton juvenile," from teenage troublemaker to pendleton role model. can this longtime offender hold the key to ...

Due to mature subject matter, viewer discretion is advised. let me see what you've done. let me see what you did. jacob! >> why did you do that? >> he's a good kid. >> i got bored. >> so you try to lose fingers because you got bored. >> of all the offenders behind bars at pendleton juvenile, 19-year-old jacob shauntee is one of the most perplexing for staff. >> every time staff does something, you don't agree with it, this is what you do, you cut or tie or something, don't you? every time. because you just want everything to be fair, right? sorry, buddy. >> get this one right here on top. >>...

Behind the locked doors of pendleton juvenile correctional facility, there's more than just teen offenders behind bars. >> 33, copy. >> for staff here, this is a world most people never see or understand. no one knows this better than the nurses in pendleton's 24/7 medical unit. >> we have a lot of sex offenders here, and when you look at their files, someone has committed a sex crime on them and you can't tell me that the 12 or 13-year-old knows really what they're doing, and i think that's why i have such a huge heart for these kids as opposed to adults who have committed a sex offense and t...