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>> you'd be sitting across the desk from somebody crying. >> oh, absolutely. >> and they wouldn't do anything for you? >> no. they could say i can't do anything for you probably. >> you need this document. this is what you need to provide. >> sorry. >> i have no way to get this document because i don't know my parent's name. i don't know my real name. pepper. >> and once again, pepper felt, perhaps understandably, like giving up. but by then she was living with her daughter in south lake tahoe working as a waitress and, what do you know. hometown girl jaycee dugard, kidnapped years and years e...

An official and ask for something that you really, really, really need and you kind of know you think you know how it's going to go? >> i get emotional usually. i usually cry. it just brings me to the sad place. >> sitting across the desk from somebody crying. >> oh, absolutely. >> and they -- >> they would say i can't do anything for you. >> you need this document. this is what you need to provide. >> sorry. >> i have no way to get this document because i don't know my parents' name and i don't know my real name. pepper. >> once again, pepper felt perhaps understandably, like giving up. by th...

>> you'd be sitting across the desk from somebody crying. >> oh, absolutely. >> and they wouldn't do anything for you? >> no. they could say i can't do anything for you probably. >> you need this document. this is what you need to provide. i have no way to get this document because i don't know my parents' name. i don't know my real name. pepper. and once again, pepper felt, perhaps understandably, like giving up. but by then she was living with her daughter in south lake tahoe working as a waitress and, what do you know. hometown girl, jaycee dugard kidnapped years and years earlier, was foun...

I usually cry. it was really -- i would -- it just brings me to a sad place. >> sitting across the desk from somebody crying -- >> oh, absolutely. >> and they wouldn't do anything for you? would say i can't do anything for you. >> you need this document. this is what you need to provide. >> sorry. >> i have no way to get this document because i don't know my parents' name. i don't know my real name. pepper. >> and once again, pepper felt perhaps understandably, like giving up. but by then she was living with her daughter in southlake tahoe working as a waitress. what do you know? hometown girl...

I usually cry. it was really -- i would -- it just brings me to a sad place. >> you'd be sitting across the desk from somebody crying. >> oh, absolutely. >> and they wouldn't do anything for you? >> no. they could say i can't do anything for you probably. >> you need this document. this is what you need to provide. >> sorry. >> i have no way to get this document because i don't know my parent's name. i don't know my real name. pepper. >> and once again, pepper felt, perhaps understandably, like giving up. but by then she was living with her daughter in south lake tahoe working as a waitress an...