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And patients, i got that. i understand it completely. what i do not understand is creating a list right here that have people waiting until they can get on another list to show that they can get an appointment in the time, in the metrics that the v.a. put up and then somebody gets a bonus, benefits when v.a.s are suffering. is that what happened? i think it is. >> congressman, i mentioned earlier. i think we elevated a performance measure to a goal. i think people lost sight of the real goal of v.a., which is treating veterans. they began to focus on achieving a 14-day -- achieving care within...

That they can get an appointment in the time, in the metrics that the v.a. put up and then somebody gets a bonus, benefits when v.a.s are suffering. is that what happened? i think it is. >> congressman, i mentioned earlier. i think we elevated a performance measure to a goal. i think people lost sight of the real goal of v.a., which is treating veterans. they began to focus on achieving a 14-day -- achieving care within 14 days. >> anderson, what dr. thomas lynch would not or actually says he could not say is that the performance measures were tied to actual bonuses. many in congress believe t...

What i do not understand is creating a list right here that have people waiting until they can get on another list to show that they can get an appointment in the time, in the metrics that the v.a. put up and then somebody gets a bonus, benefits when v.a.s are suffering. is that what happened? i think it is. >> congressman, i mentioned earlier. i think we elevated a performance measure to a goal. i think people lost sight of the real goal of v.a., which is treating veterans. they began to focus on achieving a 14-day -- achieving care within 14 days. >> anderson, what dr. thomas lynch would not...