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To them, i keep stressing that communication is the key, disasters are going to occur. they're going to occur. we've all seen that. but each city has to take ownership of your disaster. fema is going to do so much, but they're looking to your guidance, your city guidance and what you already have in place. you give them direction. >> and, if you could, my final question of the two of you and we'll wind up with the governor is, what surprised you, madame mayor, most? what do you wish you knew then that you now know about this recovery process? >> and we're still learning things. it's really jus...

the total to 11 with nearly two dozen people missing. a judge ordered the captain held under arrest and he could face manslaughter charges. his story is not holding up well. he claims he and his crew were the last to abandon ship and claims his navigational ship did not show the rocks that crippled the concordia and it does not hold up to facts we already know. as passengers and crews were still scrambling down the side of the ship. this infrared camera shows people scrambling down the side of the ship in the middle of the night trying to board lifeboats. captain schettino, we know a...