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Administration, now a consumer advocate. >> i think they lack leadership. this agency is a cop. a police man. it should act like a cop. >> reporter: how asleep at the switch was nhtsa? since the year 2000 nhtsa has received 2,600 complaintssudden, unintended acceleration in toyota cars along with six petitions requesting investigation. state farm insurance companies now confirming that at first alerted the agency to problem was toyota cars in 2004. that very same year, 2004, the committee says that nhtsa did its only study of electronic throttle control systems in toyota cars. a so-called prel...

State farm insurance company is now confirming that it first alerted the agency to problems with toyota cars in 2004. that very same year, 2004, the committee says nhtsa did its only study of electronic throttle control systems in toyota cars, a so-called preliminary evaluation. and then shut the evaluation down, announcing a defect trend in the cars has not been identified at this time and further use of agency resources does not appear to be warranted. an auto safety expert says nhtsa also conducted a technical test in 2007 and concluded that floor mats were causing sudden acceleration probl...

And getting caught completely by surprise when the story blew up in their faces last year. joan claybrook used to run nhtsa during the carter administration. now she's a consumer advocate. >> i think they lack leadership. i don't think there was an enforcement mentality. this agency's a cop. it's a policeman. it should act like a cop. >> reporter: so just how asleep at the switch was nhtsa? the house energy and commerce committee says that since the year 2000, nhtsa has received 2600 complaints about sudden, unintended acceleration in toyota cars, along with six petitions requesting investigat...

>> i think they lack leadership. i don't think there was an enforcement mentality. this agency is a cop t is a policeman. it should act like a cop. >> reporter: so, just how asleep at the switch was nhtsa? the house energy and commerce committee says that since the year 2000, nhtsa has received 2600 complaints about sudden, unintended acceleration in toyota cars, along with six petitions requesting investigations. state farm insurance company is now confirming that it first alerted the agency to problems with toyota cars in 2004. that very same year, 2004, the committee says nhtsa did its only...