Detailed text transcripts for TV channel - MSNBC - 20161029:09:48:00
Product developer, the person that turns on the lights in the morning. you know this as a founder of your own business. yet, as companies grow, power often shifts to people who have never served the customer and may never have been at the front line and made a product, and information becomes distorted. customers become numbers in market research reports and not names. >> everyone in the company should spend some time in customer service. i fully believe this. even if it's only an hour. >> absolutely. >> so good to see you. i think your book is so interesting, so right on, and i'm so happy to ...