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That paper's parent company and fox news parent share common ownership. the journal reports google lets hundreds of application developers scan people's g-mail inboxes using computer programs or in some cases using human beings. google representatives tell the journal that they vet the information. if you don't want them in your inbox, we'll explain how to block them. first, we go to douglas. good to see you. >> thanks for having me. >> shepard: are they scanning through my subject lines or reading the e-mails? >> if you signed up for one of the several hundreds of apps out there that connect ...

>> what do you advise people to do when they are parlalyzed and not able to take effective action? >> what do you think. >> i think when it comes to paralysis analysis usually it's a lack of systems and processes. i would tell her to start to invest in productivity tools. there's great tools out there on line. a sauna, 17 hats. a lot of tools to help you wrap your head around all the different things you have to do in your business. most times when entrepreneurs are stuck it's because they don't know where they need to go next, how to prioritize. i think that's important. >> i am so with you. ...

Motivating small business owners. >> what do you advise people to do when they are paralyzed and not able to take effective action? >> usually it's a lack of systems and processes. so i would definitely tell her to start to invest in productivity tools there are great things out there in the market. a lot of good tools to help you wrap your head around all the different things you have to do in your business. most of the time when entrepreneurs are stuck it's because they don't know what wr to go next how to prioritize. >> the money is in the systems. it's how we do business is where the money...

Productivity tools, whether it is your calendar or setting reminders. with your g mail account. you have a whole suite of calendars. those sort of produck difficutis can be the difference. >> the next e-mail is from danielle. she writes, i put on quick book seminars and i am trying to set up a product list of unlimited e-mail and phone support. however, i am having trouble figuring out what to charge for this kind of service. how do i do that? >> this is a really simple question. go to a set of users. ask them what they would be willing to pay. don't give them any indication of what you are th...