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Detailed text transcripts for TV channel - FOXNEWS - 20131202:23:02:00

And error rates and, no, there has not been a need to deploy the queueing system at this point. reporter: with the surge of about 375,000 users logging on monday, errors and response times increased, so carney explained consumers were placed in the queue and told to come back at a better time. are there other lines? the goal is obviously to enroll more people, right? absolutely. so if they re still waiting ed, i would want you to the fact that more people are visiting the site and are able to effectively go from beginning to end when it comes to enrolling than was the case in october and in november. reporter: yet insurance companies put out a new warning that the back end systems of site meant to deliver consumer information to insurers are still not ready. what everybody wants to avoid is a situation where consumers think they re enrolled but their enrollments weren t able to be processed, they weren t able to ....

Stevens Point About The Supreme Court , Queueing System , Users Logging , Ed Henry On What , Insurance Companies , Back End Systems , Consumer Information , Enrollments Weren T ,

CNN The Situation Room December 2, 2013 22:22:00

System that allows users to leave an e-mail address so they can be contacted later with a better time to log on. is today sort of a cybermonday for healthcare.gov? is that going to be acceptable if that s the norm for a lot of people for an extended period of time? what i think is important to note is that the queueing system, the more sophisticated improved queueing system, is a feature designed to improve the user experience. it has its good days and bad days. reporter: obama care enrollment assistant edwardo, who is working to sign people up in virginia, said the site is still too slow. today, we thought it was going to be better, but we already encountered some issues at this location where the website was not working properly. reporter: another problem, insurers say some of the enrollment files they re receiving from healthcare.gov still contain missing or inaccurate information. what we want to avoid is a situation where people think they re enrolled but their appli ....

Cyber Monday , E Mail Address , Healthcare Gov , Queueing System , Obama Care , User Experience ,

CNN The Situation Room December 2, 2013 22:21:00

After weeks in critical condition, the white house now says the troubled obama care website finally is working as it was intended to, but does that mean it is now fixed? let s go to our senior white house correspondent, jim acosta. what are they saying about healthcare.gov on this day, jim? reporter: at times it seemed like cybermonday for healthcare.gov as the retooled obama care website saw a crush of online shoppers, but the website placed many of them in what seemed like a virtual waiting room. after a frantic effort to create a new and improved healthcare.gov, the white house appeared to declare victory, sort of. the president believes that the site has been significantly improved. but the work is not done. reporter: case in point, as a whopping 800,000 visitors are estimated to surge on to the site today, many found not an error message but a new queueing ....

Obama Care , White House , Cyber Monday , Jim Acosta , Lets Go , Sawa Crush , Healthcare Gov , Waiting Room , Queueing System , Error Message ,

Detailed text transcripts for TV channel - FOXNEWS - 20131201:15:11:00

Software mixes. they also say they have reached a goal, because now more than 50,000 users can simultaneously use healthcare.gov. that s 800,000 people a day, although not everyone is going to have a perfect experience every time. there likely will be timed even with this increased capacity that that increased capacity will not be sufficient to handle peak demands. so to prepare for those times when spikes in user volume outstrip the system s expanded capacity, we will deploy a new queueing system to serve consumers in an orderly fashion and allow consumered to request e-mail notifications when it s a better time to come back to the site. there were big problems at healthcare.gov this morning. applications could not be submitted because the critical verification system, basically that makes sure people are who they say they are, was down. ....

Healthcare Gov , Software Mixes , Queueing System , User Volume , The System , Verification System , E Mail ,

CNN CNN Newsroom November 25, 2013 19:31:00

Is on track to meeting the goal of november 30th, which is only five days from now. one of the things that josh earnest, the deputy press secretary said in a gaggle of reporters on air force one, one thing that he did say is that the tech team working on the site has boosted its capacity so about 50,000 concurrent users can be on the site at one time and they ve reduced the error rate. this is interesting, brooke. one thing they also did to control the flow of people going into the site during points of heavy demand, they have added a queueing system. you go on the slight, it s sluggage. it leaves you an option of leaving your e-mail, so they can ping you back later. this will result in a more positive experience. of course, if on november 30th, people go to the site and there are problems, you ll have a very different situation in ....

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