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The pluses and problems of travelling by train and it doesn't long to think of a few things that need to be fixed.— long to think of a few things that need to be fixed. overcrowding, they are not being — need to be fixed. overcrowding, they are not being enough _ need to be fixed. overcrowding, they are not being enough trains. - need to be fixed. overcrowding, they are not being enough trains. if- need to be fixed. overcrowding, they are not being enough trains. if it's i are not being enough trains. if it's busy, the rest of the day they are empty. public transport needs to be reasonable...

There is an enormous opportunity here, not only to simplify the way that people buy tickets, but also to benefit from a retail environment that gives greater flexibility in the way that fares are operated in the future. this is the government acknowledging the real problems that have existed on the railways for decades that any passenger could have told you about. problems with pricing, ticketing and problems with timetabling and nobody knowing who's in charge. i do accept it is too complicated. we have seen the timetable debacle. the secretary of state, me, in other words, having to take rail...

Disruption on the railways, who is responsible, is it the track operator or the rail firm? this new body has a more joined up approach. do you think it is a step in the right direction? it is a step in the right direction but there is no funding behind it. change only happens when you put money behind it. that is what we really need to see happen. lastly, i am interested to know, for your business going forward, do you think you will ever be in a position where everyone is back in the office? they do have to commute or have things changed forever? i think things are probably changed for ever. ...

It's almost a case of back to the future — 25 years after the privatisation of the railways ministers are now preparing to take significant parts of it back under state control. a government owned body is going to be responsible for setting timetables and rail fares in england. the transport secretary grant shapps said it would replace an overcomplicated and fragmented system, but did not rule out a rise in fares. here's our consumer affairs correspondent coletta smith. regular commuters here are used to the pluses and problems of travelling by train and it doesn't long to think of a few thi...

And i suppose, lastly, i am interested to know, for your business going forward, do you think you will ever be in a position where everyone is back in the office and do have to commute or things have changed forever? i think things have probably changed forever. people have seen the benefits of working from home. personally, i have always done that, the last four or five years and i think there are real benefits, particularly from a sustainability point of view, about working from home but having a hybrid model. amy, thank you very much forjoining us and i think the big question going forward ...