Detailed text transcripts for TV channel - MSNBC - 20120513:11:33:00
Restaurants. >> what's their secret? how do they know what their customers are really thinking? >> great question. i'm looking at the guest's eyes. and if the guests are looking at each other, we're doing a great job. if the guests are looking around, we're not doing a great job. if the food is taking too long or someone's glass of water is empty, they're going to look around. so that's the first thing we look at. usually from that, we get clues as to what's wrong. we just sometimes will engage that guest and say, good afternoon. and while we're saying good afternoon it gives us an opportunity...
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